If your pet experiences an emergency accident or illness, you need to know you can get expert, caring and professional care from a local veterinary practice. We’re here to help – whatever the issue – with our family-run vet practice. We serve customers all across the community, offering a full-service of pet care and services, including emergency treatment and care, and access to services for lost pets or strays. Read on to find out more about how we can help in any pet emergency.

What to do if an animal needs urgent help

We’re pet lovers too and we know how upsetting and worrying it is if an animal is in distress. It’s important to know what to do if your pet is injured or ill, or if you find an animal in distress on your own property or out and about.

For any animal that needs urgent help, please contact our team on our emergency hotline on 9980 1800. Our team is available Monday to Friday 8:30 am to 6 pm and Saturday 8:30 am to 12:30 pm. We also have a mobile vet service that can attend to any out-of-hours emergencies as needed – please call 9980 1800. If you are calling out of hours and need emergency animal care or advice, please contact NEVS on 9452 2933 or SASH on 9889 0289.

What to do if you lose your pet?

It’s very natural to panic when you lose your pet, but a planned approach will maximise your chances of finding them fast. Here’s a rapid-action emergency checklist.

  1. Call your council, or the local council wherever your pet was lost. Contact neighbouring councils too if you think your pet might have strayed.
  2. Contact local clinics and vets with information about your pet, in case anyone has brought it in for attention.
  3. Put information on Facebook and other social media sites and ask contacts locally to you to share it.
  4. Put up a ‘lost’ poster with a picture of your pet and details about where he or she was last seen, with your contact details.
  5. Carry out a local walk around with any volunteers you can find to help you, and speak to people in the area your pet was last seen.

Key things to know

It’s important to provide the latest microchip information for your pet to any vet practices, clinics and council services that you speak to, and to provide your full contact details. It’s worth noting too that if a council finds a pet, they will care for it within the council it was located, in which case it is worth calling pounds from neighbouring councils.

Contact us to find out more

We’re keen animal lovers and care passionately about animal care, safety and well-being. Please contact our team at any time for guidance and advice, especially if you are worried about an animal or think it might be in distress. We can help or signpost and we will do our best to support you. Contact our team on 9980 1800.